What Our Players Ask About Terms
Using another person's DANA, OVO, GoPay or bank account violates our terms and triggers immediate account suspension. We verify all payment methods match your identity. Funds will be held pending manual review, typically completed within five business days.
No. Opening more than one account under your name, email or payment method breaks our terms. If we detect duplicate accounts, we may close all linked accounts and retain any balance. You may open a new account 30 days after closure.
We retain all transaction records, deposit and withdrawal history, and identity verification documents for five years after your account closes. This supports audit compliance and fraud prevention. You can request a copy of your data anytime via support.
We require identity verification before any withdrawal. Send a photo ID and proof of address from your account settings. Verification typically completes in under 2 hours during business hours. Unverified accounts cannot withdraw; deposits remain accessible.
We may update terms with 14 days' notice via email and in-app alert. Changes do not apply to active disputes or transactions in progress. Continued use after the update date means you accept the new terms. You can request the previous version anytime.
Account restrictions happen when we detect suspicious activity, payment mismatches or breach of terms. You lose access to the lobby and withdrawals until our team reviews your account. We'll email you with the reason and next steps within 48 hours.
If you dispute a DANA, OVO, GoPay or bank transfer through your payment provider, we freeze your account and balance pending investigation. If the chargeback succeeds, your account is closed and balance is forfeited. Chargebacks that fail result in account reactivation.
